O que fazer se for alvo de uma fraude com cartão de crédito?

Pedir o cancelamento do cartão e participar o crime junto do Ministério Público são alguns dos passos recomendados

2024-07-31

Desconfiando que foi alvo de uma vítima de fraude online ou com contrato de crédito deverá, desde logo, contactar a instituição bancária e pedir o cancelamento das credenciais de acesso ao homebanking e/ou do cartão de crédito. Deverá, depois – preferencialmente com o devido conselho jurídico – participar o crime junto do Ministério Público.

Mesmo desconhecendo o autor do crime, é possível fazer-se uma queixa contra desconhecidos. Todos os dados e as informações disponíveis deverão ser comunicados. Deverá ser apresentada reporte da situação de fraude junto da instituição bancária.

A este relatório deverá ser junto comprovativo da apresentação da queixa-crime. Dever-se-á requerer, por escrito, que a instituição bancária assuma a responsabilidade pelos montantes que se tenham extraviado. O cliente bancário deverá, ainda, conservar todos os documentos e informações relevantes acerca do caso.

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